Why was my deposit rejected?

If your deposit was rejected, it is usually due to one of the following reasons:

• Name mismatch — The sending bank account name does not match your registered NextPay organization name. For compliance, deposits must come from accounts under your business name.
• Exceeded deposit limit — The deposit amount exceeds your plan's single deposit or daily limit. Check your limits under Settings > Subscription.
• Invalid reference — The transaction reference was missing or did not match any active deposit request.
• Unsupported source — Deposits from certain account types (e.g., personal savings accounts for a corporate NextPay account) may be rejected.

When a deposit is rejected, the funds are returned to your sending bank account. The return typically takes 1-3 banking days depending on the sending bank's processing speed.

To resolve the issue, verify that your bank account name exactly matches your NextPay organization name and that the amount is within your deposit limits. If you believe the rejection was in error, contact support at support@nextpay.world with your bank transaction receipt.